Retiree Medical Plan
MediVi Provider Search: www.medivi.com
Pathways Concierge: 888-332-9771
Email: [email protected]
Loomis Customer Service: 800-367-3721
Talk to a Pathways Concierge Your personal Pathways Concierge will be able to provide you with information related to your benefits plan, your healthcare and the options that are available to you and your family. Has your physician recommended surgery or a medical procedure? BEFORE you schedule any elective inpatient or outpatient medical procedure or treatment, CALL your Pathways Concierge. Their team of experienced benefits experts and nurse case managers are ready to assist you when you need them. Access a MediVi ProviderTo assist you in locating a provider, 6 Degrees Health has developed, MediVI, our provider search tool. You can access this tool by downloading the MediVI app or by visiting www.medivi.com. Balance Bill FAQFAQ
What is a balance bill? Balance billing occurs when a provider bills a member for the difference between what the plan allows for a medical service versus what the provider chooses to charge. Deductibles, copays and coinsurance are not examples of balance billing and you are still responsible for these cost-sharing items. I've received a bill from my provider, what should I do? If you receive a bill, compare it to the Explanation of Benefits you received from Loomis. If you are being asked to pay more than what is shown as patient responsibility, you are being balance billed and need to report it. How do I report a balance bill? You have 3 options: Call Pathways OR Call Loomis OR you can submit the case directly to 6 Degrees using this form: New Case Submission Form *Calling Pathways or Loomis is preferable as they can verify if your bill is in fact a balance bill. They will then submit the case to 6 Degrees. *Once your case is submitted, you will be asked to complete a Release of Information form so that 6 Degrees can communicate with the provider on your behalf. What if the provider continues to contact me? If you receive additional bills or communication from your provider, you need to send this information/documentation to your contact at 6 Degrees. For additional FAQ details, see the Balance Bill FAQ link HERE. 
Sample Retiree Medical ID Card
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